Refund policy
Digital goods refund
Z Industries honors refund request for non-tangible (digital) products sunch as 3D Models under the following exceptional circumstances:
- “Non-delivery of the electronic product – download issues due to Z Industries server problems, issues originated from client’s e-mail service provider or unzipping difficulties. Claims for non-delivery must be submitted within 7 days from the date of the purchase. A digital product is considered received and downloaded if no claim was submitted. For such requests, Z Industries issues refunds within 7 days from the date of the purchase.
- Digital Product “not as described" – such issues have to be reported within 7 days from the date of the purchase. A detailed, clear evidence must be provided with proof that the purchased and delivered digital product is “not as it is described" on Z Industries website. All objections based purely on the customers’ false anticipations or desires do not meet the requirements for refunds.
- Major or Critical Defects – Z Industries tests every single digital product before release. However, unforeseen defects can surface from time to time. Claims for such errors must be submitted within 7 days from the date of the purchase. Z Industries reserves the right to correct such errors within 3 business days. If no remedy is supplied then the customer is entitled to receive a full refund on the purchase the following day.
Physical goods refund
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@zindustries.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@zindustries.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.